Last Updated: February 2026
At UX Guyde, we stand behind the quality of our training materials. We are confident that if you apply the strategies in the Hiring Manager's Playbook and Director's Operating System, you will see a massive improvement in your portfolio quality.
Because our products are digital and delivered instantly, we offer a Conditional 30-Day Money-Back Guarantee.
1. Digital Products (eBooks & Templates) You are eligible for a full refund within 30 days of purchase if you have completed the work and did not get results. To protect our intellectual property and ensure our students are serious, we require you to submit proof of implementation to qualify for a refund.
To request a refund, please email [Your Support Email] with the following:
• Your Order ID.
• A screenshot of your "Before" portfolio or case study.
• A screenshot of your "After" portfolio, showing that you applied the STAR Method and case study structure taught in the guides.
If you have done the work and still feel the material did not help, we will issue a prompt and courteous refund. Requests made without proof of implementation will be denied to prevent digital piracy.
2. Figma Templates & Order Bumps As these are downloadable tools that cannot be "returned," they are subject to the same Conditional Guarantee listed above.
3. Coaching & Consulting Services
• Cancellations: You may reschedule or cancel a 1-on-1 session up to 24 hours before the scheduled time for a full refund.
• No-Shows: If you miss a scheduled call without 24-hour notice, the session is forfeited and non-refundable.
• Completed Calls: Once a consulting session has been delivered, no refunds are available.
4. Contact Us If you have questions about this policy, please contact us at [Your Support Email].